Policies

Explore the majestic Swiss Alps
Andermatt awaits you with year-round outdoor activities amidst spectacular nature. When it comes to leisure activities, the Alps are almost unbeatable.
Sports & Adventures

Reservation Policy

Payment is due in full at the time of reservation. We require full payment to confirm your booking. To receive a full refund, cancellation must be made at least 72 hours in advance. A 50% refund will be given when cancelled at least 48 hours in advance, and if you cancel with less than 48 hours until your scheduled arrival, you will be charged the full amount of your reservation.

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Standard Booking Price

The Standard Booking price includes the following:
  • All taxes
  • Utilities (water, gas and electricity)
  • Internet and Cable TV usage
  • Towels, bed linen and hairdryer
  • Cleaning before and after your stay (daily cleaning is available upon request for extra charge of $20)
  • All unit amenities and facilities as mentioned on our website pages and in our correspondence.

Important: When you make a reservation, you are booking a unit type (not a specific unit). Each unit type includes similar units of similar size and equipment; however, interior design can be different.  Reservations can only be taken and confirmed by making an advance payment of the full rental amount. We accept payment via debit and credit cards. We will process your booking within 24 hours of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from info@altuslodge.com. 

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Check In / Check Out

You can check-in any time from 3PM by local time. We will send you a text confirmation the day of with all check-in information. A Check-In Code is provided at check-in time after the full rental amount has been settled. You can check-out any time up until 11AM by local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are. Please note that a more detailed inspection of the room/unit is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room/unit is occupied again. Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the unit.
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Cancellation Policy Details

You may cancel your reservation up to 72 hours prior to your scheduled arrival date without penalty. A 50% refund will be given when cancelled at least 48 hours in advance. If you cancel with less than 48 hours until your scheduled arrival, you will be charged the full amount of your reservation.

We appreciate your understanding of our policies, as they allow us to efficiently manage our reservations and provide excellent service to all our guests.

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Smoking Policy

Altus Lodge is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a $200 room cleaning fee. Please use designated smoking areas outside.
Hiking trails
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SAC huts
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Cableways
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Parking Policy

By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property. Please only park in designated areas. And if you plan on leaving your car in our parking lot for a while, please let us know, as we reserve the right to tow vehicles.
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Room Policy

Property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. Quiet Hours observed between 11:00 p.m. to 7:00 a.m.
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Pet Policy

A maximum of two pets are allowed per room, for an additional $25 fee. Just make sure your furry friends do their business in the designated area and stay on a leash when outside the room.
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Extending Your Stay

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- outdate. We will do our best to accommodate your new plans and this can include relocating you to a similar unit should this be necessary.
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Minimum Age Policy

All guests must be 21 years or older to confirm guest room accommodations a. A valid photo ID must be presented prior to check-in for age verification.
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ADA Policy

Altus Lodge is compliant with the Americans With Disabilities Act (ADA). We offer accessible rooms within the hotel. Please ensure requests reach us by placing it in the comments section of the online reservation form, or by calling us directly at (970) 919-0515 after the reservation has been made.
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Room Cleaning Policy

Room refreshes will not be offered during stays. Should you need fresh towels or linen, please call or email the front desk.

(970) 919-0515
info@altuslodge.com

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Firearms Policy

Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of Altus Lodge who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room. Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry firearm’s only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.
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Guest Safety Policy

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded.
Hiking trails
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SAC huts
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Cableways
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CozyStay Mountain Hotel

Rue de Lausanne 1098,
1202 Genève,
Switzerland

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